Website Content Evaluation

How often do you visit our website?

Choose one:

• This is my first visit
• Occasionally
• About once a month
• Once a week or more

What was the main reason for your visit?

Choose one:

• Information about a product or service
• Articles or guides
• Help or support
• Comparing options
• Other

What else brought you to the website?

Condition: Shown when Other was selected

Open answer

Did you find what you were looking for?

Choose one:

• Yes, completely
• Partly
• No

How much do you agree or disagree with each statement about the website's content?

• It is accurate
• It is up to date
• It is easy to understand
• It is well organised
• It goes into enough detail

For each row: choose one:

• Strongly disagree
• Disagree
• Neither agree nor disagree
• Agree
• Strongly agree

Which types of content did you find useful? Select all that apply.

Choose any that apply:

• Written articles
• Videos
• Images and infographics
• Downloadable documents
• FAQs
• None of these

What information were you hoping to find that was missing or hard to get?

Condition: Shown when the visitor did not fully find what they needed

Open answer

How easy or difficult was it to find content on the website?

Choose one:

• Very easy
• Easy
• Neither easy nor difficult
• Difficult
• Very difficult

Which device did you use for this visit?

Choose one:

• Smartphone
• Tablet
• Laptop or desktop computer
• Other

Overall, how would you rate the content on our website?

Choose one:

• Excellent
• Very good
• Good
• Fair
• Poor

How likely are you to come back to our website for information?

Choose one:

• Very likely
• Likely
• Neither likely nor unlikely
• Unlikely
• Very unlikely

What content would you like us to add or improve?

Open answer