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Questionnaire template

Software Product Satisfaction

Measures subscription software customers' reasons for choosing, onboarding, feature, support and overall satisfaction.

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Market Research · Online research. All Market Research templates

Questions in this template

Getting Started

  1. Thank you for sharing your experience with our software. Your answers directly shape what we build next.

  2. Why did you choose our product? Select all that apply.

    Choose any that apply:

    • Ease of use
    • Reputation
    • Price
    • Someone recommended it
    • Other

  3. What other reason led you to choose it?

    Condition: Shown when Other was selected

    Open answer

  4. How satisfied were you with setting up the product at the start?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neither satisfied nor dissatisfied
    • Dissatisfied
    • Very dissatisfied

Features and Performance

  1. How satisfied are you with each of the following?

    • Interface design
    • Performance and speed

    For each row: choose one:

    • Very satisfied
    • Satisfied
    • Neither satisfied nor dissatisfied
    • Dissatisfied
    • Very dissatisfied

  2. Which features, if any, are missing from the product?

    Open answer

Customer Support

  1. Have you ever contacted our customer support team?

    Choose one:

    • Yes
    • No

  2. How satisfied were you with the help you received?

    Condition: Shown to those who contacted support

    Choose one:

    • Very satisfied
    • Satisfied
    • Neither satisfied nor dissatisfied
    • Dissatisfied
    • Very dissatisfied

  3. Tell us more about your support experience, if you wish.

    Condition: Shown to those who contacted support

    Open answer

Overall

  1. Overall, how satisfied are you with the product?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neither satisfied nor dissatisfied
    • Dissatisfied
    • Very dissatisfied

  2. How likely are you to recommend the product to others?

    Choose one:

    • Very likely
    • Likely
    • Neither likely nor unlikely
    • Unlikely
    • Very unlikely

  3. What one change would improve the product most?

    Open answer