Service User Satisfaction

How often do you use our service?

Choose one:

• Daily
• Weekly
• Monthly
• Less often than monthly
• This is my first time

Overall, how satisfied are you with our service?

Choose one:

• Very satisfied
• Satisfied
• Neither satisfied nor dissatisfied
• Dissatisfied
• Very dissatisfied

How did you first find out about our service?

Choose one:

• Social media
• Recommendation from someone
• Advertising
• Search engine
• Other

How else did you find out about us?

Condition: Shown when Other was selected

Open answer

How satisfied are you with each of these aspects of our service?

• Quality
• Speed
• Interface and design
• Customer support
• Value for money

For each row: choose one:

• 1 - Very dissatisfied
• 2
• 3
• 4
• 5 - Very satisfied

Have you had any problems while using our service?

Choose one:

• Yes
• No

What problem did you have?

Condition: Shown when a problem was reported

Open answer

How likely are you to recommend our service to someone else?

Choose one:

• Very likely
• Likely
• Neither likely nor unlikely
• Unlikely
• Very unlikely

Since you started using our service, how has each of these changed?

• Your overall satisfaction
• Speed of the service
• Range of features
• Quality of customer support

For each row: choose one:

• Got better
• Stayed the same
• Got worse
• Too early to say

How could we improve our service?

Open answer

Which new services or features would you like us to offer?

Open answer

Is there anything else you would like to tell us?

Open answer