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Questionnaire template

Service Satisfaction Check-in

Measures customers' satisfaction with a service, ratings of its key aspects, reasons for choosing it and willingness to recommend it.

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Marketing · Brand. All Marketing templates

Questions in this template

Your Experience

  1. Thank you for giving us a few minutes. Your answers are confidential and help us improve the service we provide.

  2. Overall, how satisfied are you with the quality of our service?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neither satisfied nor dissatisfied
    • Satisfied
    • Very satisfied

  3. How often do you use our service?

    Choose one from a list:

    • Daily
    • Several times a week
    • About once a week
    • About once a month
    • Less than once a month

  4. How would you rate each of these?

    • Customer support
    • Reliability of the service
    • Value for money

    For each row: choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent

Your Needs

  1. How much do you agree with each statement?

    • The service is easy to use
    • The service does what I expect it to

    For each row: choose one:

    • Strongly disagree
    • Disagree
    • Neither agree nor disagree
    • Agree
    • Strongly agree

  2. What would you like us to improve or add?

    Open answer

Final Questions

  1. Rank these reasons for choosing us from most to least important (1 = most important).

    • Quality
    • Price
    • Convenience
    • Customer service

    For each row: choose one from a list:

    • 1
    • 2
    • 3
    • 4

  2. What is your gender?

    Choose one:

    • Female
    • Male
    • Non-binary
    • Prefer not to say

  3. Would you recommend our service to someone you know?

    Choose one:

    • Yes
    • No
    • Not sure

  4. Do you have any other comments or suggestions?

    Open answer