Product User Research

Overall, how satisfied are you with the product?

Choose one:

• Very dissatisfied
• Dissatisfied
• Neither satisfied nor dissatisfied
• Satisfied
• Very satisfied

How well does each of these work for you?

• User interface
• Performance
• Reliability
• Customer support

For each row: choose one:

• Not at all effective
• Slightly effective
• Moderately effective
• Very effective
• Extremely effective

How often do you use each of these features?

• Dashboard
• Reporting
• Integrations with other tools

For each row: choose one:

• Never
• Less than monthly
• Monthly
• Weekly
• Daily

Can you do each of these tasks without help?

• Creating reports
• Finding your way around the dashboard
• Connecting the product to other tools

For each row: choose one:

• Yes
• Not sure
• No

Which of these problems have you had with the product? Select all that apply.

Choose any that apply:

• Slow performance
• Hard to navigate
• Missing features
• Poor customer support
• Other
• No problems

What other problem have you had?

Condition: Shown when "Other" is chosen in q_challenges

Open answer

What suggestions do you have for improving the product?

Open answer

Have you contacted our support team in the past 12 months?

Choose one:

• Yes
• No

How effective was the solution our support team gave you?

Condition: Shown to respondents who contacted support

Choose one:

• Not at all effective
• Slightly effective
• Moderately effective
• Very effective
• Extremely effective

Is there anything else you want to tell us about the product?

Open answer