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Questionnaire template

Product Evaluation

Evaluates a product's first impression, features, reliability and support from the user's point of view.

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Questions in this template

First Impressions

  1. Thank you for evaluating our product. Honest, detailed answers help us most.

  2. What did you think of the product when you first saw it?

    Open answer

  3. How satisfied were you with the product the first time you used it?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neither satisfied nor dissatisfied
    • Satisfied
    • Very satisfied

Product Features

  1. Based on your experience, how would you rate the product on each of these?

    • Ease of use
    • Reliability
    • Design
    • Functionality
    • Customer support

    For each row: choose one:

    • Very poor
    • Poor
    • Fair
    • Good
    • Excellent

  2. Which of these do you value most in the product?

    Choose one:

    • Ease of use
    • Reliability
    • Design
    • Functionality
    • Customer support

  3. Are there any features you find hard to use or understand? If so, which ones?

    Open answer

Performance and Usability

  1. Have you run into any technical problems or bugs while using the product?

    Choose one:

    • Yes
    • No

  2. Please describe the problems you ran into.

    Condition: Shown to respondents who ran into problems

    Open answer

  3. How likely are you to recommend the product to others?

    Choose one:

    • Very unlikely
    • Unlikely
    • Neither likely nor unlikely
    • Likely
    • Very likely

Customer Support

  1. Have you ever contacted customer support about the product?

    Choose one:

    • Yes
    • No

  2. What did you contact support about, and how was it resolved?

    Condition: Shown to respondents who contacted support

    Open answer

Overall Feedback

  1. What do you like most about the product?

    Open answer

  2. Which areas of the product most need improvement?

    Open answer

  3. Do you have any other comments or suggestions?

    Open answer