Mobile App User Experience

How often do you use the app?

Choose one:

• Several times a day
• About once a day
• A few times a week
• A few times a month
• Less often

What do you use the app for? Select all that apply.

Choose any that apply:

• Shopping
• Customer service
• News and updates
• Discovering new products or services

How would you rate the app on each of these?

• Speed of loading pages
• Stability (not crashing)
• Response to taps and actions

For each row: choose one:

• Very poor
• Poor
• Fair
• Good
• Excellent

Have you come across errors or bugs in the app?

Choose one:

• Yes
• No

What happened, and on which screen?

Condition: Shown to respondents who met errors

Open answer

How would you rate the app on each of these, from 1 (very poor) to 10 (excellent)?

• Ease of use
• Layout and visual design
• Navigation

For each row: choose one:

• 1 – Very poor
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10 – Excellent

Which design changes would you like to see? Select all that apply.

Choose any that apply:

• Better product images
• A simpler checkout
• Better search
• Something else
• No changes needed

What other design change would you like?

Condition: Shown when "Other" is chosen in q_design_improvements

Open answer

What difficulties, if any, have you had while using the app?

Open answer