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Questionnaire template

Digital Marketing Impact

Assesses how online marketing channels drive brand awareness, engagement, actions and purchases among customers.

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Market Research · Online research. All Market Research templates

Questions in this template

Awareness

  1. Thank you for helping us understand how our online marketing reaches you. Please think about the past three months.

  2. Before today, had you heard of our brand?

    Choose one:

    • Yes
    • No
    • Not sure
  3. In the past three months, where online have you seen our brand? Select all that apply.

    Choose any that apply:

    • Search engine adverts
    • Social media posts or adverts
    • Email newsletters
    • Online video adverts
    • Website banners
    • Content from influencers
    • Podcast mentions
    • None of these
  4. Where did you first notice our brand?

    Condition: Shown when the brand was seen in at least one channel

    Choose one:

    • Search engine adverts
    • Social media posts or adverts
    • Email newsletters
    • Online video adverts
    • Website banners
    • Content from influencers
    • Podcast mentions
    • Don't remember

Engagement

  1. Have you clicked on one of our adverts or posts?

    Condition: Shown when the brand was seen in at least one channel

    Choose one:

    • Yes
    • No
    • Not sure
  2. Do you receive our email newsletter?

    Choose one:

    • Yes, and I usually read it
    • Yes, but I rarely read it
    • No
  3. How relevant to you is the marketing you have seen from us?

    Condition: Shown when the brand was seen in at least one channel

    Choose one:

    • Very relevant
    • Somewhat relevant
    • Not very relevant
    • Not at all relevant

What You Did

  1. After seeing our marketing, which of these did you do? Select all that apply.

    Choose any that apply:

    • Visited our website
    • Followed us on social media
    • Signed up for updates
    • Made a purchase
    • Recommended us to someone
    • None of these
  2. Which channel did most to persuade you to buy?

    Condition: Shown when a purchase was made

    Choose one:

    • Search engine adverts
    • Social media posts or adverts
    • Email newsletters
    • Online video adverts
    • Website banners
    • Content from influencers
    • Podcast mentions
    • Something else

Your View

  1. How often do you see our marketing online?

    Choose one:

    • Too often
    • About the right amount
    • Not often enough
  2. Is there anything you would like to tell us about our online marketing?

    Open answer