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Questionnaire template

Website User Feedback

Measures website visitors' reasons for visiting, ease of navigation, page speed, content relevance and willingness to recommend.

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Customer · Customer service. All Customer templates

Questions in this template

Your Visits

  1. Thanks for helping us improve our website. The questions below cover why you visit, how the site works for you and what you find there.

  2. How often do you visit our website?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Less often

  3. What is the main reason you usually visit our website?

    Choose one:

    • To find information about a product or service
    • To make a purchase
    • To get help or support
    • To read articles or news
    • To manage my account
    • Something else

  4. What else brings you to our website?

    Condition: Shown when 'Something else' was chosen

    Open answer

Finding Your Way Around

  1. How easy is it to find your way around our website?

    Choose one:

    • Very easy
    • Easy
    • Neither easy nor difficult
    • Difficult
    • Very difficult

  2. How would you rate the speed at which our pages load?

    Choose one:

    • 1 - Very slow
    • 2
    • 3
    • 4
    • 5 - Very fast

Our Content

  1. Is the content on our website relevant to what you need?

    Choose one:

    • Yes
    • Partly
    • No

  2. When you looked for each type of content, how often did you find what you needed?

    • Blog articles
    • Infographics
    • Product details
    • Customer case studies
    • Videos

    For each row: choose one:

    • Always
    • Sometimes
    • Rarely
    • Never
    • Never looked for this

Final Thoughts

  1. How could we make our website work better for you?

    Open answer

  2. Would you recommend our website to a friend or colleague?

    Choose one:

    • Yes
    • No
    • Not sure

  3. Why do you say that? (optional)

    Open answer