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Questionnaire template

Volunteer Experience Feedback

Asks current volunteers about their motivation, satisfaction, recognition and ideas for improving a volunteer programme.

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Nonprofit · Church. All Nonprofit templates

Questions in this template

About You

  1. Thank you for giving your time to us, and for sharing your views. Your honest answers will help us make volunteering better.

  2. What made you decide to volunteer with us?

    Open answer

  3. How did you find out about our volunteer programme?

    Choose one from a list:

    • Friends or family
    • Social media
    • Our website
    • An event
    • Other

  4. Where else did you hear about us?

    Condition: Only when Other was selected

    Open answer

  5. How long have you been volunteering with us?

    Choose one:

    • Less than 1 month
    • 1 month to less than 6 months
    • 6 to 12 months
    • More than 1 year

Your Experience

  1. How satisfied are you with each part of volunteering with us?

    • Training
    • Support from staff
    • Communication
    • Volunteer activities
    • Recognition

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. What do you value most about volunteering here?

    Choose any that apply:

    • Learning new skills
    • Meeting people
    • Personal fulfilment
    • Enjoyable activities
    • Making a difference
    • Other

  3. What else do you value?

    Condition: Only when Other was selected

    Open answer

  4. What difficulties, if any, have you had while volunteering?

    Open answer

Improving the Programme

  1. Which areas of the programme should we improve?

    Choose any that apply:

    • Training
    • Communication
    • Recognition
    • Volunteer activities
    • Support from staff
    • Resources
    • Other
    • Nothing needs improving

  2. What should change in the areas you chose? (optional)

    Condition: Only when at least one area was chosen

    Open answer

  3. How likely are you to recommend volunteering with us to someone you know?

    A number from 0 to 10

  4. Do you feel recognised for each of these?

    • The time you give
    • The effort you put in
    • Your contribution, acknowledged in public

    For each row: choose one:

    • Yes
    • Not sure
    • No

Your Suggestions

  1. What would you suggest we do to improve the volunteer programme?

    Open answer

  2. Is there anything else you would like to tell us about volunteering here?

    Open answer