Questionnaire template
Voice of the Customer
Captures customers' ratings of service quality and staff, their priorities, wait and booking experience, and how they found us.
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Customer · Customer experience. All Customer templates
Questions in this template
Your Recent Experience
Thank you for sharing your views. We use them to decide where to improve our service.
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How satisfied were you with the quality of the service you received?
Choose one:
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
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How would you rate the professionalism of our staff?
Choose one:
- Poor
- Fair
- Good
- Very good
- Excellent
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Which part of our service mattered most to you this time?
Choose one:
- Timeliness
- Quality
- Customer support
- Price
What Matters to You
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How likely are you to recommend our service to someone else?
Choose one:
- Very unlikely
- Unlikely
- Neutral
- Likely
- Very likely
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Rank these from 1 (most important to you) to 4 (least important). Use each number once.
- Customer support
- Quality
- Timeliness
- Price
For each row: choose one from a list:
- 1
- 2
- 3
- 4
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What could we change to make your next experience better?
Open answer
Details of Your Visit
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How long did you wait before you were served?
Choose one:
- Under 5 minutes
- 5-14 minutes
- 15-29 minutes
- 30 minutes or more
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How did you first find out about us?
Choose one:
- Social media
- Friends or family
- Advertising
- Other
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Where did you hear about us?
Condition: Only when the source is Other
Open answer
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How easy was it to book an appointment with us?
Choose one:
- Very difficult
- Difficult
- Neutral
- Easy
- Very easy
Further Comments
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Do you have any other comments or ideas for us?
Open answer