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Questionnaire template

Vehicle Rental Preferences

Asks renters about providers used, satisfaction, preferred vehicles, selection criteria, rental frequency and booking ease.

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Business · Booking forms. All Business templates

Questions in this template

Your Past Rentals

  1. Thank you for taking part. We want to understand how you choose and book rental vehicles so we can serve you better.

  2. What kinds of rental provider have you used? Select all that apply.

    Choose any that apply:

    • A large international rental company
    • A local or independent rental company
    • A car-sharing platform
    • A travel booking website
    • Other
    • I have not rented a vehicle before

  3. Which other provider have you used?

    Condition: Shown when Other was selected

    Open answer

  4. Overall, how satisfied have you been with your vehicle rentals?

    Condition: Shown to people who have rented before

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

What Matters to You

  1. Which kind of vehicle do you usually rent, or would rent?

    Choose one from a list:

    • Small car
    • Mid-size car
    • Large car
    • SUV
    • Van
    • Luxury car

  2. When choosing a rental, how important is each of these to you?

    • Price
    • Comfort
    • Fuel economy
    • Vehicle brand
    • Pick-up location

    For each row: choose one:

    • Not at all important
    • Slightly important
    • Moderately important
    • Very important
    • Extremely important

How Often You Rent

  1. How frequently do you hire a vehicle?

    Choose one from a list:

    • About once a week
    • About once a month
    • Every few months
    • About once a year
    • Less often

Booking a Vehicle

  1. What, if anything, regularly annoys you when you book a rental vehicle? (optional)

    Open answer

  2. When booking, how easy is it to find the information you need?

    Choose one:

    • Very difficult
    • Difficult
    • Neither easy nor difficult
    • Easy
    • Very easy