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Questionnaire template

University Technology Survey

Measures students' and staff's device use, satisfaction with campus systems and IT support, and technology investment priorities.

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Questions in this template

You and Your Devices

  1. Thank you for taking part. Your answers help the university decide where to invest in technology and IT support.

  2. What is your role at the university?

    Choose one:

    • Undergraduate student
    • Postgraduate student
    • Academic staff
    • Professional or support staff

  3. Which devices do you use for your university work? Select all that apply.

    Choose any that apply:

    • Laptop
    • Desktop computer
    • Tablet
    • Smartphone
    • University computer rooms

  4. Do you have reliable internet access where you live?

    Choose one:

    • Yes
    • Sometimes
    • No

Campus Network and Systems

  1. How satisfied are you with each of these services?

    • Campus Wi-Fi
    • The online learning platform
    • Email and calendar
    • Library search and e-resources
    • Printing and scanning

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied
    • Not used

  2. How often do Wi-Fi problems on campus interrupt your work?

    Choose one:

    • Never
    • Rarely
    • Sometimes
    • Often
    • Very often

  3. Where on campus is the Wi-Fi least reliable? (optional)

    Condition: Shown when Wi-Fi problems happen at least sometimes

    Open answer

  4. Overall, how would you rate the technology available to you at the university?

    A number from 0 to 10

Technology in Teaching and Learning

  1. How much do you agree with each statement?

    • Equipment in teaching rooms works reliably
    • Recorded lectures are useful
    • Digital tools make teaching or learning easier

    For each row: choose one:

    • Strongly disagree
    • Disagree
    • Neither agree nor disagree
    • Agree
    • Strongly agree

  2. How confident are you using the university's main digital tools?

    Choose one:

    • Not at all confident
    • Slightly confident
    • Moderately confident
    • Very confident
    • Extremely confident

  3. Would you like training on any of the university's digital tools?

    Choose one:

    • Yes
    • No

IT Support

  1. Have you contacted IT support this academic year?

    Choose one:

    • Yes
    • No

  2. Thinking of your most recent request, how long did it take to resolve?

    Condition: Only for people who contacted IT support

    Choose one:

    • The same day
    • 1 to 2 days
    • 3 to 7 days
    • More than a week
    • It has not been resolved

  3. How satisfied were you with the help you received?

    Condition: Only for people who contacted IT support

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

Priorities

  1. Rank these areas from 1 (highest priority for investment) to 5 (lowest). Use each number once.

    • Campus Wi-Fi
    • The online learning platform
    • Equipment in teaching rooms
    • Software licences
    • Device loans for students

    For each row: choose one from a list:

    • 1
    • 2
    • 3
    • 4
    • 5

  2. Do you have any other suggestions about technology at the university? (optional)

    Open answer