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Questionnaire template

University Library User Survey

Measures how university students and staff use the library and rate its collections, spaces, help services and overall value.

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Education · University. All Education templates

Questions in this template

How You Use the Library

  1. The library wants to know how well it supports your study, teaching and research. The survey takes about ten minutes.

  2. Which of these best describes you?

    Choose one:

    • Undergraduate student
    • Postgraduate taught student
    • Postgraduate research student
    • Academic staff
    • Professional services staff
    • Other

  3. Please describe your connection to the university.

    Condition: Shown when Other is selected

    Open answer

  4. During term, how often do you visit a library building in person?

    Choose one:

    • Daily or almost daily
    • About once a week
    • About once a month
    • Less than once a month
    • Never

  5. What do you use the library for, in person or online?

    Choose any that apply:

    • Borrowing books and other items
    • Studying on my own
    • Working with other students
    • Computers, printing and scanning
    • Online journals, e-books and databases
    • Getting help from library staff

Collections and Online Resources

  1. How often can you find the materials you need for your work?

    Choose one:

    • Always
    • Usually
    • Sometimes
    • Rarely

  2. How satisfied are you with each part of the collection?

    • Printed books
    • E-books
    • Online journals
    • Databases
    • Items on course reading lists

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied
    • Have not used

  3. How easy is it to reach the library's online resources from off campus?

    Choose one:

    • Very easy
    • Fairly easy
    • Neither easy nor difficult
    • Fairly difficult
    • Very difficult
    • I have not tried

Library Spaces and Facilities

Condition: Skipped for those who never visit in person

  1. How satisfied are you with each of these?

    • Quiet study areas
    • Bookable group study rooms
    • Public computers
    • Printing and scanning
    • Opening hours

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied
    • Have not used

  2. At busy times, how often can you find somewhere to sit and work?

    Choose one:

    • Always
    • Usually
    • Sometimes
    • Rarely

  3. What changes to the library's spaces would help you most?

    Open answer

Help and Training

  1. Have you asked library staff for help this academic year?

    Choose one:

    • Yes
    • No

  2. How helpful were the staff?

    Condition: Shown when the answer is Yes

    Choose one:

    • Very helpful
    • Quite helpful
    • Not very helpful
    • Not at all helpful

  3. Which of these training sessions would you be interested in?

    Choose any that apply:

    • Searching for literature
    • Managing references and citations
    • Citing sources and avoiding plagiarism
    • Managing research data
    • Publishing open access
    • None of these

Overall

  1. Overall, how satisfied are you with the library?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. How important is the library to your studies or work?

    Choose one:

    • Essential
    • Very important
    • Somewhat important
    • Not important

  3. If the library could improve one thing, what should it be?

    Open answer