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Questionnaire template

University Application Experience

Feedback from university applicants on instructions, process difficulties, the online portal and admissions support.

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Human Resources · Application. All Human Resources templates

Questions in this template

About You

  1. Thank you for applying. Please tell us how the application went for you so we can make it easier for future applicants.

  2. What is your age?

    Choose one from a list:

    • Under 18
    • 18-24
    • 25-34
    • 35-44
    • 45-54
    • 55-64
    • 65 or older

  3. What is your gender?

    Choose one:

    • Female
    • Male
    • Non-binary
    • Prefer not to say

  4. What is the highest level of education you have completed?

    Choose one:

    • Secondary school
    • Associate degree or equivalent
    • Bachelor's degree
    • Master's degree
    • Doctorate
    • Other

  5. What is your highest qualification?

    Condition: Only asked when Other is selected

    Open answer

The Application Process

  1. How clear were the instructions for completing the application?

    Choose one:

    • Very unclear
    • Unclear
    • Neutral
    • Clear
    • Very clear

  2. Which parts of the application did you find hard? Select all that apply.

    Choose any that apply:

    • Entering personal details
    • Uploading documents
    • Writing personal statements
    • Obtaining references
    • Meeting deadlines
    • Other

  3. What else did you find hard?

    Condition: Only asked when Other is selected

    Open answer

  4. Is there anything else you would like to say about the application process?

    Open answer

The Online Portal

  1. How easy was it to find your way around the online application portal?

    Choose one:

    • Very easy
    • Easy
    • Neutral
    • Difficult
    • Very difficult

  2. Did you run into any technical problems while applying?

    Choose one:

    • Yes
    • No

  3. What technical problems did you have?

    Condition: Only asked when technical problems were reported

    Open answer

Communication and Support

  1. How did you contact the admissions team for help? Select all that apply.

    Choose any that apply:

    • Email
    • Phone
    • Live chat
    • Visit in person
    • Help desk ticket
    • Other
    • I did not contact support

  2. How else did you contact the admissions team?

    Condition: Only asked when Other is selected

    Open answer

  3. How would you rate how quickly and helpfully the admissions team responded?

    Condition: Only asked of applicants who contacted support

    A number from 1 to 10

  4. Overall, how satisfied were you with the help you received?

    Condition: Only asked of applicants who contacted support

    Choose one:

    • Very satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very dissatisfied

  5. Would you like to add anything about the help you received?

    Condition: Only asked of applicants who contacted support

    Open answer