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Questionnaire template

Tenant Concerns Survey

Captures tenants' concerns about living conditions, neighbours, building amenities and how property management handles issues.

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Other · Complaint forms. All Other templates

Questions in this template

Your Living Conditions

  1. Thank you for telling us about any problems with your home or our services. Your answers help us decide what to fix first.

  2. How satisfied are you with your current living conditions?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very dissatisfied

  3. What is making you dissatisfied?

    Condition: Shown to tenants who are dissatisfied

    Open answer

You and Your Neighbours

  1. How would you describe your relations with your neighbours?

    Choose one from a list:

    • Excellent
    • Good
    • Average
    • Poor
    • Very poor

  2. What problems are you having with your neighbours?

    Condition: Shown when relations are poor or very poor

    Open answer

Amenities and Maintenance

  1. How would you rate each of these?

    • Building security
    • Nearby shops and waste disposal
    • Laundry room
    • Parking
    • Shared outdoor areas such as gardens and play areas

    For each row: choose one:

    • 1 - Poor
    • 2
    • 3
    • 4
    • 5 - Excellent
    • Not used

  2. How could we improve these amenities?

    Open answer

Property Management

  1. When you raised each kind of issue, was it dealt with quickly and to your satisfaction?

    • Maintenance and repair requests
    • Complaints about neighbours
    • Security concerns
    • Questions about your lease or payments

    For each row: choose one:

    • Yes
    • Not sure
    • No
    • Never raised

  2. Please describe the issues that were not dealt with well.

    Condition: Shown when at least one kind of issue was not handled well

    Open answer