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Questionnaire template

Supplier Performance Review (Evaluation forms)

Rates a supplier's delivery, quality, support and pricing and records whether staff want to continue the relationship.

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Other · Evaluation forms. All Other templates

Questions in this template

Performance and Reliability

  1. This review records how well a supplier is working for us. Please answer based on your own dealings with them.

  2. Which supplier are you reviewing?

    Open answer

  3. How would you rate this supplier's performance overall?

    Choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent

  4. How does the supplier perform on each of these?

    • Delivering on time
    • Quality of goods or services
    • Keeping us informed
    • Reacting to problems

    For each row: choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent

Service and Support

  1. How good is the supplier's support after a sale or delivery?

    Choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent
    • Not used

  2. Is each of these true of the supplier's service team?

    • They are easy to reach.
    • They sort out problems and questions quickly.
    • They supply documents and guidance when we need them.

    For each row: choose one:

    • Yes
    • Not sure
    • No

Pricing and Value

  1. How do this supplier's prices compare with similar suppliers?

    Choose one from a list:

    • Much lower
    • Lower
    • About the same
    • Higher
    • Much higher

  2. What are your thoughts on the value we get for what we pay?

    Open answer

Working Together in Future

  1. Where should this supplier improve? Select all that apply.

    Choose any that apply:

    • Communication
    • Product quality
    • Pricing
    • Range of products
    • Delivery times
    • Other
    • No improvements needed

  2. What other improvement would you suggest?

    Condition: Shown when Other was selected

    Open answer

  3. Should we keep working with this supplier?

    Choose one:

    • Yes
    • No
    • Maybe

  4. Why do you say that? (optional)

    Open answer