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Questionnaire template

Supplier Performance Review (Business)

Staff rate a supplier's quality, delivery reliability, service, pricing and overall value to inform procurement decisions.

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Business. All Business templates

Questions in this template

The Supplier

  1. This review records how one of our suppliers is performing. Your experience helps us decide where to keep, change or support supplier relationships.

  2. Which supplier are you reviewing?

    Open answer

  3. How often do you work with this supplier?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Less often than monthly

Quality and Reliability

  1. How would you rate the quality of what this supplier delivers?

    Choose one:

    • Excellent
    • Very good
    • Good
    • Fair
    • Poor

  2. How dependable is this supplier at delivering on the agreed dates?

    Choose one:

    • Very unreliable
    • Unreliable
    • Neither reliable nor unreliable
    • Reliable
    • Very reliable

  3. Have you had any problems with quality or delivery from this supplier?

    Choose one:

    • Yes
    • No

  4. Please describe the problems you have had.

    Condition: Shown when problems were reported

    Open answer

Customer Service

  1. How quickly does the supplier respond when you get in touch?

    Choose one:

    • Very quickly
    • Quickly
    • Acceptably
    • Slowly
    • Rarely or never responds

  2. How satisfied are you with the way the supplier sorts out problems?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  3. Anything you would add about their service? (optional)

    Open answer

Price and Value

  1. Compared with other suppliers you know, how do this supplier's prices look?

    Choose one:

    • Much lower
    • Somewhat lower
    • About the same
    • Somewhat higher
    • Much higher

  2. Do you think we get good value for what we pay this supplier?

    Choose one:

    • Yes
    • No

  3. Any remarks about their prices or value? (optional)

    Open answer

Overall View

  1. Would you recommend this supplier to other teams or organisations?

    Choose one:

    • Yes
    • No

  2. All things considered, how satisfied are you with this supplier?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  3. What should this supplier do better? (optional)

    Open answer