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Questionnaire template

Student Services Evaluation

Measures students' satisfaction with student services, ease of access, obstacles faced and willingness to recommend.

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Education · Student satisfaction. All Education templates

Questions in this template

Rating Our Services

  1. Thank you for taking part. Your experience with student services helps us decide where to improve.

  2. Overall, how satisfied are you with the student services department?

    Choose one:

    • Very dissatisfied
    • Somewhat dissatisfied
    • Neutral
    • Somewhat satisfied
    • Very satisfied

  3. How would you rate each of these services?

    • Counselling
    • Financial aid
    • Careers service
    • Academic advising

    For each row: choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent
    • Have not used

Reaching Our Services

  1. How easy or difficult is it to find information about the services available to you?

    Choose one:

    • Very difficult
    • Somewhat difficult
    • Neither easy nor difficult
    • Somewhat easy
    • Very easy

  2. Which of these difficulties have you had when trying to use our services?

    Choose any that apply:

    • Long waiting times
    • No appointments available
    • Difficulty booking an appointment
    • Unclear information
    • No difficulties

  3. Please tell us more about the difficulties you selected.

    Condition: Shown when at least one difficulty was selected

    Open answer

Your Suggestions

  1. What changes would most improve student services?

    Open answer

  2. Would you recommend our services to other students?

    Choose one:

    • Yes
    • No

  3. What would need to change before you would recommend them?

    Condition: Shown when the answer is No

    Open answer