Student Counselling Services Feedback

Quality of Service

1. Thank you for taking part. Your answers are confidential and help us improve counselling support for students. It takes about 10 minutes.

2. Have you used the student counselling service this academic year?

   Choose one:

   • Yes
   • No

3. How much do you agree with each statement about your counsellor?

   Condition: Only for students who used the service

   • Behaved professionally in our sessions
   • Had the knowledge to help me
   • Responded to my concerns with understanding

   For each row: choose one:

   • Strongly disagree
   • Disagree
   • Neither agree nor disagree
   • Agree
   • Strongly agree

Getting Access

Condition: Only for students who used the service

1. How did you contact or meet the service? Select all that apply.

   Choose any that apply:

   • In person
   • Phone
   • Video call
   • Email

2. Were you able to get appointments at times that suited you?

   Choose one:

   • Yes
   • No

3. Which days and times would have worked better for you?

   Condition: Only when appointment times did not suit

   Open answer

Effect on Your Wellbeing

Condition: Only for students who used the service

1. How much do you agree with each statement about the service's effect on you?

   • It helped my mental health
   • It helped me cope better with stress
   • It had a positive effect on my studies

   For each row: choose one:

   • Strongly disagree
   • Disagree
   • Neither agree nor disagree
   • Agree
   • Strongly agree

2. In what way has the service made the biggest difference to you? (optional)

   Open answer

Your Feedback

Condition: Only for students who used the service

1. What do you value most about the service, and what makes it valuable to you? (optional)

   Open answer

2. How could the counselling service be improved? (optional)

   Open answer