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Questionnaire template

Sports Event Spectator Satisfaction

Spectators rate a sports event's facilities, staff service and value for money, and say whether they would return.

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Event · Event experience. All Event templates

Questions in this template

Your Visit

  1. Thanks for joining us at the recent sports event. This short survey asks about your day so we can improve future events.

  2. Was this the first time you attended this event?

    Choose one:

    • Yes
    • No

  3. How did the event compare with what you expected?

    Choose one:

    • Better than I expected
    • About what I expected
    • Worse than I expected

Facilities

  1. How would you rate these facilities?

    • Cleanliness of the toilets
    • Food and drink
    • Comfort of the seating
    • Parking

    For each row: choose one:

    • 1 - Very poor
    • 2
    • 3
    • 4
    • 5 - Excellent
    • Did not use

Staff and Service

  1. Did you deal with any of the event staff during your visit?

    Choose one:

    • Yes
    • No

  2. Briefly, what was that contact about and how did it go?

    Condition: Shown when the visitor dealt with staff

    Open answer

  3. On a scale from 1 (very poor) to 10 (excellent), how would you rate the staff on each of these?

    Condition: Shown when the visitor dealt with staff

    • Friendliness
    • Speed of response to questions
    • Knowledge

    For each row: choose one:

    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10

Value for Money

  1. Do you think the ticket price was fair?

    Choose one:

    • Yes
    • No
    • Unsure

  2. Which of these shaped your view of whether the event was worth the money?

    Choose any that apply:

    • Ticket price
    • Length of the event
    • Quality of the entertainment
    • Too little entertainment

Coming Back

  1. Would you go to a similar sports event in the future?

    Choose one:

    • Yes
    • Not sure
    • No

  2. Would you recommend this event to a friend?

    Choose one:

    • Yes
    • No

  3. What is the main reason for your answer?

    Condition: Shown once the recommendation question is answered

    Open answer