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Questionnaire template

Spa and Salon Client Feedback

Measures spa or salon clients' satisfaction with their visit, service quality and premises.

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Customer · Customer feedback. All Customer templates

Questions in this template

Your Visit

  1. Thank you for visiting us. Please tell us how your visits go so we can keep improving the care we offer.

  2. Which treatment do you usually book with us?

    Choose one:

    • Hair care
    • Skin care
    • Manicure and pedicure
    • Massage
    • Something else

  3. Which treatment do you usually book?

    Condition: Shown when 'Something else' was chosen

    Open answer

  4. Overall, how satisfied were you with your visit?

    Choose one:

    • 1 - Very dissatisfied
    • 2
    • 3
    • 4
    • 5 - Very satisfied

Quality of Service

  1. How satisfied were you with each of these?

    • Starting on time
    • The skill of the staff
    • The professionalism of the staff
    • How the treatment was carried out
    • The quality of the products used

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neither satisfied nor dissatisfied
    • Satisfied
    • Very satisfied

Our Premises

  1. How much do you agree with each statement about our premises?

    • The premises were clean and well looked after
    • The atmosphere helped me relax
    • Tools and equipment appeared hygienic
    • My privacy was respected

    For each row: choose one:

    • Strongly disagree
    • Disagree
    • Neither agree nor disagree
    • Agree
    • Strongly agree

Your Suggestions

  1. What could we do to make your visits even better?

    Open answer