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Questionnaire template

Software User Feedback

Asks users of a software product about usage, usability, reliability, support and overall satisfaction.

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Customer · Customer feedback. All Customer templates

Questions in this template

How You Use the Software

  1. Thank you for helping us improve our software. The survey takes about five minutes, and your answers go directly to our product and support teams.

  2. How long have you been using the software?

    Choose one from a list:

    • Less than a month
    • 1 to 6 months
    • 6 to 12 months
    • 1 to 2 years
    • More than 2 years

  3. How often do you use it?

    Choose one:

    • Several times a day
    • About once a day
    • A few times a week
    • A few times a month
    • Less often

  4. On which devices or platforms do you use it? Select all that apply.

    Choose any that apply:

    • Windows computer
    • Mac
    • Linux computer
    • Web browser
    • Phone or tablet

  5. What do you mainly use it for?

    Choose one:

    • Work
    • Study
    • Personal use
    • Other

Features and Usability

  1. Overall, how easy is the software to use?

    A number from 1 to 10

  2. How satisfied are you with each of the following?

    • Speed and responsiveness
    • Look and layout
    • Range of features
    • Help and documentation
    • Frequency and quality of updates

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  3. Is there something you need to do that the software cannot do yet?

    Choose one:

    • Yes
    • No

  4. What would you like it to be able to do?

    Condition: Shown when a missing capability was reported

    Open answer

Reliability and Support

  1. In the past three months, which of these problems have you had with the software? Select all that apply.

    Choose any that apply:

    • Crashes or freezes
    • Slow performance
    • Errors or incorrect results
    • Lost or unsynchronised data
    • None of these

  2. In the past three months, have you contacted our support team?

    Choose one:

    • Yes
    • No

  3. Was your problem solved?

    Condition: Shown when support was contacted

    Choose one:

    • Yes
    • Partly
    • No

  4. How satisfied were you with the support you received?

    Condition: Shown when support was contacted

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

Overall

  1. All things considered, how satisfied are you with the software?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. How likely are you to recommend the software to a colleague or friend?

    A number from 0 to 10

  3. How likely are you to keep using the software over the next year?

    Choose one:

    • Very likely
    • Likely
    • Unsure
    • Unlikely
    • Very unlikely

  4. If we could change one thing about the software, what should it be?

    Open answer