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Questionnaire template

Software User Evaluation

Asks software users about usage, feature importance, defects, support, value for money and likelihood to recommend.

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Business. All Business templates

Questions in this template

How You Use the Software

  1. Thank you for helping us improve the software. The questions cover how you use it, what works and what gets in your way.

  2. How often do you use the software?

    Choose one from a list:

    • Daily
    • Weekly
    • Monthly
    • Rarely

  3. Which features do you use most? Select all that apply.

    Choose any that apply:

    • Reporting
    • Data entry
    • Analytics
    • Communication tools
    • Other

  4. Which other features do you use most?

    Condition: Shown when Other was selected

    Open answer

  5. How satisfied are you with the software's overall performance?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

Features and Defects

  1. How important is each feature for your work?

    • Reporting
    • Data entry
    • Analytics
    • Communication tools

    For each row: choose one:

    • Not at all important
    • Slightly important
    • Moderately important
    • Very important
    • Extremely important

  2. How often do you run into errors or bugs?

    Choose one:

    • Never
    • Rarely
    • Occasionally
    • Frequently
    • Always

  3. Which problems come up repeatedly? (optional)

    Condition: Shown when errors or bugs were reported

    Open answer

Support and Value

  1. How satisfied are you with the technical support you have received?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied
    • Have not used support

  2. How far do you agree with each statement about our support team?

    Condition: Shown to people who have used support

    • They fix my problems quickly
    • They know the product well

    For each row: choose one:

    • Strongly disagree
    • Disagree
    • Neither agree nor disagree
    • Agree
    • Strongly agree

  3. The software is worth what it costs. How far do you agree?

    Choose one:

    • Strongly disagree
    • Disagree
    • Neither agree nor disagree
    • Agree
    • Strongly agree

  4. What would you most like us to improve? (optional)

    Open answer

Overall

  1. How likely are you to recommend the software to a colleague?

    A number from 0 to 10

  2. Anything else you would like to tell us? (optional)

    Open answer