Software Application User Feedback

How easy was it to start using the application?

Choose one:

• Very easy
• Fairly easy
• Neither easy nor difficult
• Fairly difficult
• Very difficult

When you first used the application, what stood out most positively?

Choose one from a list:

• User interface
• Speed
• Range of functions
• Customer support
• Other

What else stood out?

Asked only when q_first_highlight.outcome == 5

Open answer

How often do you use the application?

Choose one:

• Daily
• Weekly
• Monthly
• Occasionally
• Rarely

Have you used each of these parts of the application?

• Search
• Notifications
• Reports and dashboards
• Sharing and collaboration

For each row: choose one:

• Yes
• Not sure
• No

How satisfied are you with each of these? (1 = Very dissatisfied, 10 = Very satisfied)

• Ease of use
• Design
• Performance
• Customer support

For each row: choose one:

• 1 - Very dissatisfied
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10 - Very satisfied

Have you run into any problems while using the application?

Choose one:

• Yes
• No

Please describe the problems you ran into, one per line if there were several.

Asked only when q_had_problems.outcome == 1

Open answer

What would you most like to see improved in future versions? Select all that apply.

Choose any that apply:

• A better interface
• More features
• Faster performance
• Other

What other improvement would you like?

Asked only when q_wanted_improvements.outcome & 8 == 8

Open answer

Do you have any other comments or ideas about the application?

Open answer