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Questionnaire template

Shelter Volunteer Experience

Measures animal shelter volunteers' roles, training, support, satisfaction and intention to keep volunteering.

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Other · Pets. All Other templates

Questions in this template

Your Volunteering

  1. Thank you for giving your time to the animals in our care. This survey asks about your volunteering over the past six months so we can make the programme better for everyone.

  2. How long have you been volunteering with the shelter?

    Choose one:

    • Less than 3 months
    • 3 to 12 months
    • 1 to 2 years
    • More than 2 years

  3. Which tasks do you usually help with? Select all that apply.

    Choose any that apply:

    • Walking and exercising dogs
    • Caring for cats
    • Cleaning kennels and enclosures
    • Adoption events
    • Reception and visitor help
    • Fundraising
    • Other

  4. What other tasks do you help with?

    Condition: Shown when Other was selected

    Open answer

  5. In a typical month, about how many hours do you volunteer?

    A number from 0 to 200

Training and Support

  1. Did you receive an orientation or training session when you started?

    Choose one:

    • Yes
    • No

  2. How well did that training prepare you for your tasks?

    Condition: Only for volunteers who received training

    Choose one:

    • Very well
    • Well
    • Somewhat
    • Not at all

  3. How much do you agree with each statement?

    • I know what is expected of me on each shift
    • Staff are available when I need help
    • I feel safe working with the animals
    • The shift schedule fits my availability

    For each row: choose one:

    • Strongly disagree
    • Disagree
    • Neither agree nor disagree
    • Agree
    • Strongly agree

  4. Which topics would you like more training on? Select all that apply.

    Choose any that apply:

    • Animal behaviour
    • Safe handling
    • Basic animal health
    • Talking with adopters
    • No further training needed

Your Experience

  1. Overall, how satisfied are you with your volunteering experience?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very dissatisfied

  2. How much do you agree: "My contribution is valued by the shelter."

    Choose one:

    • Strongly disagree
    • Disagree
    • Neither agree nor disagree
    • Agree
    • Strongly agree

  3. What do you find most rewarding about volunteering here?

    Open answer

  4. What, if anything, makes volunteering here harder than it needs to be?

    Open answer

Looking Ahead

  1. How likely are you to still be volunteering with us six months from now?

    Choose one:

    • Very likely
    • Likely
    • Unsure
    • Unlikely
    • Very unlikely

  2. How likely are you to recommend volunteering here to a friend?

    A number from 0 to 10

  3. Do you have any suggestions for improving the volunteer programme?

    Open answer