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Questionnaire template

Service Rating Survey

Measures customer satisfaction with service aspects, areas needing improvement, and basic customer background.

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Customer · Customer review. All Customer templates

Questions in this template

Your Recent Use

  1. Thank you for rating our service. Your answers show us where we are doing well and where we need to do better.

  2. Have you used any of our services in the past month?

    Choose one:

    • Yes
    • No

  3. Which service did you use?

    Condition: Only for customers who used a service in the past month

    Open answer

Rating Our Service

  1. How satisfied are you with each of these?

    • Customer support
    • Quality of service
    • How quickly we respond
    • Your experience overall

    For each row: choose one:

    • 1 - Very dissatisfied
    • 2 - Dissatisfied
    • 3 - Neither satisfied nor dissatisfied
    • 4 - Satisfied
    • 5 - Very satisfied

Where We Can Improve

  1. Which of these areas should we improve? Select all that apply.

    Choose any that apply:

    • Customer support
    • Quality of service
    • Response time
    • Something else
    • No improvement needed

  2. What exactly should we improve in the areas you selected?

    Condition: Shown when at least one area was selected

    Open answer

Other Comments

  1. Do you have any other comments or ideas for improving our service?

    Open answer

About You

  1. What is your gender?

    Choose one:

    • Female
    • Male
    • Non-binary
    • Prefer not to say

  2. Which age group are you in?

    Choose one from a list:

    • Under 18
    • 18-24
    • 25-34
    • 35-44
    • 45-54
    • 55 or older