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Questionnaire template

Service Quality Rating Poll

Asks customers to rate service quality, customer care responsiveness and value for money, and to suggest improvements.

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Questions in this template

Service Quality

  1. Thank you for taking part. A few minutes of your time will show us what we do well and where our service needs work.

  2. Taking everything into account, what is your view of the service we provided?

    Choose one:

    • Very poor
    • Poor
    • Average
    • Good
    • Excellent

  3. How would you rate each of these parts of our service?

    • Punctuality
    • Professional conduct
    • Staff expertise
    • Comfort of our premises
    • Range of services offered

    For each row: choose one:

    • Very poor
    • Poor
    • Average
    • Good
    • Excellent

Customer Care

  1. Have you been in touch with our customer service team recently?

    Choose one:

    • Yes
    • No

  2. How quickly and helpfully did our customer service team respond?

    Condition: Shown to respondents who contacted customer service

    Choose one:

    • Very responsive
    • Somewhat responsive
    • Not responsive

Pricing and Value

  1. On a scale of 1 (not at all satisfied) to 10 (extremely satisfied), how satisfied are you with each of the following?

    • What you get for the money
    • How clearly prices are explained
    • The choice of price plans
    • How fair our prices are

    For each row: choose one:

    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10

Suggestions

  1. What one change would most improve our service for you?

    Open answer