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Questionnaire template

Service Quality Feedback

Measures customers' usage, overall satisfaction, services used and willingness to recommend a service.

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Customer · Customer feedback. All Customer templates

Questions in this template

The Basics

  1. Thank you for taking a moment to rate our service. Honest answers help us improve.

  2. How often do you use our service?

    Choose one:

    • Every day
    • Weekly
    • Monthly
    • Less often

  3. Overall, how satisfied are you with our service?

    Choose one:

    • 1 - Very dissatisfied
    • 2
    • 3
    • 4
    • 5 - Very satisfied

What You Use

  1. Which parts of our service do you use regularly? Select all that apply.

    Choose any that apply:

    • Online account
    • Mobile app
    • Customer support
    • Billing and payments
    • Delivery

  2. Do you have any comments on the parts you use? (optional)

    Condition: Shown when at least one part was selected

    Open answer

Making It Better

  1. What should we improve about our service?

    Open answer

  2. Would you recommend our service to others?

    Choose one:

    • Yes
    • No

  3. What stops you from recommending us?

    Condition: Only for customers who would not recommend us

    Open answer

Anything Else

  1. Is there anything else you would like to share with us?

    Open answer