Questionnaire template
Service Evaluation
Clients rate access to a service, its quality, priority improvements and whether they would recommend it.
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Questions in this template
Reaching Our Service
Thank you for taking part. Your experience with our services tells us what is working and where we need to improve.
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How do you usually get in touch with us? Select all that apply.
Choose any that apply:
- Phone
- In person
- Website
- Social media
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Is there anything you would like to tell us about these ways of contacting us?
Condition: Shown when at least one channel was selected
Open answer
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How satisfied are you with each of the following?
- How quickly we respond
- Availability of our staff
- Clarity about how to reach us
For each row: choose one:
- 1 - Very dissatisfied
- 2
- 3
- 4
- 5 - Very satisfied
Your Service Experience
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Overall, how would you rate the quality of our service?
A number from 1 to 10
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What led you to give that rating?
Open answer
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How would you rate each of these aspects of our service?
- Professionalism of staff
- Meeting your expectations
- Resolving problems efficiently
For each row: choose one:
- 1 - Very poor
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10 - Excellent
Where We Can Improve
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Which areas do you think we most need to improve?
Open answer
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If we made those improvements, how would it affect your decision to keep using our services?
Choose one:
- I would be much more likely to continue
- I would be somewhat more likely to continue
- It would make no difference
- Not sure
Final Thoughts
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Would you recommend our services to a friend or colleague?
Choose one:
- Yes
- No
- Not sure
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Why did you answer that way?
Condition: Shown once the recommendation question is answered
Open answer