Questionnaire template
Retail Shopping Experience
Measures shoppers' overall satisfaction, shopping priorities, product preferences, customer service and wanted services.
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Customer · Customer feedback. All Customer templates
Questions in this template
Your Shopping Experience
Thanks for shopping with us. A few quick questions about your experience will help us make shopping here better.
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Overall, how satisfied are you with shopping with us?
Choose one:
- Very dissatisfied
- Dissatisfied
- Neither satisfied nor dissatisfied
- Satisfied
- Very satisfied
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Which of these matter most to you when you shop? Select all that apply.
Choose any that apply:
- Product quality
- Product range
- Customer service
- Store atmosphere
- Prices
Products and Services
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Which type of product do you buy from us most often?
Choose one from a list:
- Clothing and accessories
- Home and garden
- Electronics
- Food and groceries
- Health and beauty
- Other
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What do you like most about our products and services?
Open answer
Customer Service
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Are you happy with our customer service?
Choose one:
- Yes
- Not sure
- No
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How could we improve our customer service?
Open answer
Ideas for the Future
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Which of these services would you like us to offer? Select all that apply.
Choose any that apply:
- Home delivery
- Extended warranty
- Loyalty scheme
- Something else
- None of these
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Which other service would you like?
Condition: Shown when 'Something else' was selected
Open answer
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Any other ideas for improving your shopping experience?
Open answer