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Questionnaire template

Restaurant Visit Feedback

Collects guest ratings of food, service, setting and value after a restaurant visit, takeaway or delivery order.

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Customer · Customer feedback. All Customer templates

Questions in this template

Your Visit

  1. Thank you for choosing us. Please tell us about your most recent visit or order so we can keep improving.

  2. How did you have your meal?

    Choose one:

    • Ate in
    • Collected a takeaway
    • Had it delivered

  3. Which meal was it?

    Choose one:

    • Breakfast or brunch
    • Lunch
    • Dinner
    • Snack or drinks only

  4. How many people, including you, was the order for?

    A number from 1 to 30

Food and Drink

  1. How would you rate each of the following?

    • Taste of the food
    • Freshness of the ingredients
    • How the dishes were presented
    • Portion size
    • Drinks

    For each row: choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent

  2. How would you rate the value for money?

    Choose one:

    • Very poor
    • Poor
    • Fair
    • Good
    • Very good

  3. Were any dietary needs or allergies in your party catered for properly?

    Choose one:

    • Yes
    • No
    • Not applicable

Service and Setting

  1. How would you rate our service on each of these?

    • Friendliness of staff
    • Accuracy of your order
    • Speed of service

    For each row: choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent

  2. How would you rate the dining room on each of these?

    Condition: Only for guests who ate in

    • Cleanliness
    • Comfort of the seating
    • Noise level
    • Atmosphere

    For each row: choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent

  3. How long did you wait for a table?

    Condition: Only for guests who ate in

    Choose one:

    • No wait
    • Under 10 minutes
    • 10-20 minutes
    • Over 20 minutes

Overall

  1. Overall, how satisfied were you with this visit or order?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neither satisfied nor dissatisfied
    • Satisfied
    • Very satisfied

  2. How likely are you to recommend us to a friend?

    A number from 0 to 10

  3. How likely are you to eat with us or order from us again?

    Choose one:

    • Very unlikely
    • Unlikely
    • Unsure
    • Likely
    • Very likely

  4. Is there anything else you would like to tell us?

    Open answer