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Questionnaire template

Resident Satisfaction

Measures residents' satisfaction with a housing community's services and amenities, desired improvements and likelihood to recommend.

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Nonprofit · Community. All Nonprofit templates

Questions in this template

Living Here

  1. Thank you for taking a few minutes to tell us about life in our community. Your answers are confidential and help us decide what to improve.

  2. How often do you use resident services or shared amenities here?

    Choose one:

    • Every day
    • Several times a week
    • About once a week
    • About once a month
    • Hardly ever

  3. Overall, how satisfied are you with living here?

    Choose one:

    • Very dissatisfied
    • Somewhat dissatisfied
    • Neutral
    • Somewhat satisfied
    • Very satisfied

Services and Amenities

  1. How useful do you find each of these services?

    • Maintenance requests
    • Online resident portal
    • Parcel and mail handling
    • Shared amenities such as the gym or lounge
    • Community events

    For each row: choose one:

    • Useful
    • Somewhat useful
    • Not useful
    • Haven't used

  2. Which of these would you like us to add or improve? Select all that apply.

    Choose any that apply:

    • Longer office hours
    • Faster maintenance response
    • A better online portal
    • More community events
    • None of these

Your Comments

  1. Is there anything else you would like to tell us about living here?

    Open answer

  2. Would you recommend living here to a friend or colleague?

    Choose one:

    • Yes
    • No
    • Maybe

  3. What is the main reason for your answer? (optional)

    Condition: Shown once a recommendation answer is given

    Open answer