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Questionnaire template

Research Facility Evaluation

Measures how researchers rate a research facility's condition, accessibility, problems encountered and speed of support.

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Questions in this template

Using the Facility

  1. Thank you for taking part. Your feedback helps us keep our research facilities in good shape and serve their users better.

  2. In the past 12 months, how often have you used the research facility?

    Choose one:

    • Daily
    • A few times a week
    • Weekly
    • Every two weeks
    • Monthly
    • Less often

  3. How would you rate the cleanliness of the facility?

    Choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent

  4. How would you rate each of the following?

    • Overall atmosphere
    • Quality of equipment
    • Comfort and layout of workspaces
    • IT and network infrastructure
    • Safety features

    For each row: choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent

Ease of Use and Access

  1. Please answer each of the following about the facility.

    • Are the opening hours convenient for you?
    • Can people with disabilities get into and around the facility?
    • Is the equipment easy to use?
    • Is there enough workspace?

    For each row: choose one:

    • Yes
    • No
    • Not sure

  2. Which of these problems have you run into at the facility? Select all that apply.

    Choose any that apply:

    • Trouble operating equipment
    • Missing instructions for equipment
    • Difficulty getting access
    • Too little space
    • Network problems
    • None

Support and Assistance

  1. When you asked for help, how quickly was each kind of problem sorted out?

    • Network or internet problems
    • Equipment faults
    • Access problems

    For each row: choose one:

    • Very slowly
    • Slowly
    • Reasonably quickly
    • Quickly
    • Very quickly
    • Did not need help

  2. How could our support services be improved? (optional)

    Open answer