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Questionnaire template

Recent Customer Experience

Measures customer satisfaction with a recent interaction, staff, service quality, features and product fit.

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Customer · Customer experience. All Customer templates

Questions in this template

Your Most Recent Experience

  1. Thank you for sharing your views. This short survey is about your latest dealings with us and takes only a few minutes.

  2. How satisfied were you with your most recent experience with us?

    Choose one:

    • 1 - Very dissatisfied
    • 2
    • 3
    • 4
    • 5 - Very satisfied

  3. How would you rate the quality of the service you received?

    Choose one:

    • 1 - Very poor
    • 2
    • 3
    • 4
    • 5 - Excellent

  4. Was your request dealt with within a reasonable time?

    Choose one:

    • Yes
    • Not sure
    • No

  5. How would you rate your dealings with our staff?

    Choose one:

    • 1 - Very poor
    • 2
    • 3
    • 4
    • 5 - Excellent

  6. Would you recommend us to others?

    Choose one:

    • Yes
    • No

Your Needs

  1. On a scale from 1 to 10, how satisfied are you with each of these?

    • Ease of use
    • Range of options
    • Reliability
    • Value for money

    For each row: choose one:

    • 1 - Not at all satisfied
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10 - Completely satisfied

  2. What could we do to serve you better?

    Open answer

Our Products

  1. How well do our products meet your needs?

    Choose one:

    • Completely
    • Mostly
    • Partly
    • Not at all
    • I have not used your products

  2. What, if anything, would make our products more useful to you?

    Condition: Only for customers who have used the products

    Open answer