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Questionnaire template

Public Transport Rider Feedback (School)

Measures riders' use of transport services, perceived quality and importance, fares, payment and likelihood to recommend.

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Education · School. All Education templates

Questions in this template

How You Use Our Services

  1. Thank you for taking a few minutes to tell us about your journeys with us. Your answers help us decide where to improve the service first.

  2. How often do you travel with our services?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Less often
    • I no longer use them

  3. Which of our services do you use most?

    Choose one:

    • Bus
    • Tram
    • Metro
    • Bike sharing
    • Carpooling

Service Quality

  1. How would you rate each of these aspects of our service?

    • Cleanliness
    • Punctuality
    • Comfort
    • Conduct of staff and drivers

    For each row: choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent

  2. How important is each of these aspects to you?

    • Cleanliness
    • Punctuality
    • Comfort
    • Conduct of staff and drivers

    For each row: choose one:

    • Not at all important
    • Slightly important
    • Moderately important
    • Very important
    • Extremely important

Fares and Payment

  1. How would you rate the following aspects of fares and paying for your trips?

    • Value for money
    • Clarity of fares
    • Range of ways to pay
    • Ease of paying

    For each row: choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent

  2. How do you normally pay for your trips?

    Choose any that apply:

    • Cash
    • Bank card
    • Mobile payment
    • Travel card or pass
    • Other

  3. Which other way of paying do you use?

    Asked only when q_payment_methods.outcome is not None and q_payment_methods.outcome & 16 != 0

    Open answer

Improvements and Recommendation

  1. What changes would make our services better for you?

    Open answer

  2. How likely would you be to suggest our services to a friend or colleague?

    Choose one:

    • Very unlikely
    • Unlikely
    • Neutral
    • Likely
    • Very likely

About You

  1. Which age group do you belong to?

    Choose one:

    • Under 18
    • 18-24
    • 25-34
    • 35-44
    • 45-54
    • 55-64
    • 65 or older

  2. What is your gender?

    Choose one:

    • Female
    • Male
    • Another gender
    • Prefer not to say