Public Transport Rider Feedback (Community)

How often do you travel by public transport?

Choose one:

• Daily
• Weekly
• Monthly
• Less than once a month

Thinking of your recent journeys, how satisfied are you with each of the following?

• Punctuality
• Cleanliness
• Management of crowding
• Safety
• Fares

For each row: choose one:

• 1 - Very dissatisfied
• 2
• 3
• 4
• 5 - Very satisfied

Did you have any problems on your recent journeys?

Choose one:

• Yes
• No

What problems did you have?

Condition: Only for riders who had problems

Open answer

Which parts of the service most need improving? Select all that apply.

Choose any that apply:

• Punctuality
• Cleanliness
• Safety
• Fares
• Capacity at peak times
• No improvements needed

Which improvements would make the biggest difference to you, and why?

Condition: Hidden when no improvements are needed

Open answer

Rank these from 1 (most important to you) to 5 (least important). Use each number once.

• Punctuality
• Cleanliness
• Safety
• Affordability
• Less crowding

For each row: choose one from a list:

• 1
• 2
• 3
• 4
• 5

Which type of public transport do you use most often?

Choose one:

• Bus
• Train
• Tram
• Ferry
• Other

Which other type of transport do you use most?

Condition: Only when Other was chosen

Open answer