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Questionnaire template

Property Maintenance Request Feedback

Measures residents' satisfaction with the speed, quality and outcome of their most recent maintenance request.

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Other · Request forms. All Other templates

Questions in this template

Your Most Recent Request

  1. Thank you for taking a moment to tell us about your recent maintenance request. Your feedback helps us make our maintenance service work better for you.

  2. Which part of the property did your request concern?

    Choose one:

    • Living room
    • Bedroom
    • Bathroom
    • Kitchen
    • Outdoor areas
    • Other

  3. Which other part of the property was it?

    Condition: Only when 'Other' was selected

    Open answer

  4. Briefly, what was the problem you reported?

    Open answer

The Service You Received

  1. How satisfied were you with how quickly we responded to your request?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neither satisfied nor dissatisfied
    • Satisfied
    • Very satisfied

  2. How satisfied were you with each part of the service?

    • Keeping you informed
    • Working out what was wrong
    • Quality of the repair
    • Tidiness once the work was finished
    • Professional conduct of the staff

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neither satisfied nor dissatisfied
    • Satisfied
    • Very satisfied

The Outcome

  1. Has the problem been fixed?

    Choose one:

    • Yes, completely
    • Partly
    • No

  2. What still needs to be done?

    Condition: Only when the problem was not completely fixed

    Open answer

Improvements

  1. How could we improve our maintenance service?

    Open answer