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Questionnaire template

Product User Experience Survey

Asks product users how often they use it, how satisfied they are, which problems they meet and which new features they want.

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Other · Satisfaction. All Other templates

Questions in this template

How You Use the Product

  1. Thank you for helping us improve. Your answers show us what works well in our product and where we need to do better.

  2. How often do you use the product?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Less often

  3. How satisfied are you with each of these?

    • Ease of use
    • Speed and reliability
    • Design
    • Range of features
    • Customer support

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neither satisfied nor dissatisfied
    • Satisfied
    • Very satisfied

  4. Which feature do you value most?

    Open answer

  5. Why is that feature the most valuable to you?

    Open answer

Problems and Ideas

  1. Have you had any technical problems with the product?

    Choose one:

    • Yes
    • No

  2. Please describe the problem, including what you were doing when it happened.

    Condition: Shown when the user had a technical problem

    Open answer

  3. Would each of these possible additions be useful to you?

    • Better search
    • Built-in tutorials
    • Connections to other tools you use
    • More ways to personalise the product
    • Live chat with support staff

    For each row: choose one:

    • Yes
    • Not sure
    • No

  4. Is there anything else you would like to tell us about the product?

    Open answer

About You

  1. What is your gender?

    Choose one:

    • Female
    • Male
    • Another gender
    • Prefer not to say

  2. What is your age?

    A number from 13 to 120

  3. In which country do you live?

    Open answer

  4. Would you recommend the product to other people?

    Choose one:

    • Yes
    • No
    • Not sure