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Questionnaire template

Product Usability Feedback (Startup)

Measures how often users use a product, how easy key tasks are, which areas they rely on and overall satisfaction.

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Business · Startup. All Business templates

Questions in this template

How You Use the Product

  1. This short survey takes a few minutes. Your answers show us where the product is easy to use and where it gets in the way.

  2. How often do you use the product?

    Choose one:

    • Daily
    • Several times a week
    • Weekly
    • Monthly
    • Less than monthly

  3. What do you mostly use the product for?

    Open answer

Ease of Use

  1. How easy is each of these tasks?

    • Finding details about a product
    • Moving between sections
    • Buying a product
    • Sharing a product with someone

    For each row: choose one:

    • Very difficult
    • Difficult
    • Neither easy nor difficult
    • Easy
    • Very easy
    • Have not tried

  2. Was any task especially hard to complete?

    Choose one:

    • Yes
    • No

  3. Which task was it, and what made it hard?

    Condition: Shown when a hard task was reported

    Open answer

Product Areas

  1. Which parts of the product do you use most? Select all that apply.

    Choose any that apply:

    • Search
    • Product pages
    • Checkout
    • Sharing tools
    • Account settings

  2. Which part do you like least?

    Choose one:

    • Search
    • Product pages
    • Checkout
    • Sharing tools
    • Account settings

  3. What don't you like about it?

    Condition: Shown once a least-liked part was chosen

    Open answer

Overall

  1. Overall, how satisfied are you with the product?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neither satisfied nor dissatisfied
    • Satisfied
    • Very satisfied

  2. If you could change one thing about the product, what would it be, and why?

    Open answer