Product Usability Feedback (Customer feedback)

How often do you use the product?

Choose one:

• Daily
• Weekly
• Monthly
• Less often

Which parts of the product do you use most? Select all that apply.

Choose any that apply:

• Search
• Dashboards and reports
• Entering and editing data
• Sharing and collaboration
• Notifications
• Settings

Have you ever found the product hard to use?

Choose one:

• Yes
• No

Please describe a time when the product was hard to use. What were you trying to do, and what got in the way?

Condition: Only for users who reported a difficulty

Open answer

What changes would make the product easier to use?

Open answer

How long have you been using the product?

Choose one:

• Less than 1 month
• 1 to 6 months
• 6 to 12 months
• 1 to 2 years
• More than 2 years

What is your gender?

Choose one:

• Female
• Male
• Non-binary
• Prefer not to say

Which best describes your current situation?

Choose one from a list:

• Student
• Employed
• Self-employed
• Homemaker
• Retired
• Not working
• Prefer not to say