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Questionnaire template

Product Satisfaction Survey

Measures product users' usage, satisfaction, feature usefulness, wished-for features and willingness to recommend.

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Other · Satisfaction. All Other templates

Questions in this template

Using the Product

  1. Tell us how the product is working for you. It takes around five minutes, and your answers are kept confidential.

  2. How often do you use the product?

    Choose one:

    • Every day
    • Several times a week
    • Once a week
    • Once a month
    • Rarely

  3. Overall, how satisfied are you with the product?

    Choose one:

    • 1 - Very dissatisfied
    • 2 - Somewhat dissatisfied
    • 3 - Neutral
    • 4 - Somewhat satisfied
    • 5 - Very satisfied

Features

  1. Have you found each of these parts of the product useful?

    • Core functions
    • Search and navigation
    • Reports
    • Notifications
    • Settings and personalisation

    For each row: choose one:

    • Yes
    • Not sure
    • No

  2. What would you most like to see in future versions? Select all that apply.

    Choose any that apply:

    • A better interface
    • More ways to customise
    • Faster performance
    • Better customer support
    • None of these

Your Feedback

  1. Is there anything else you would like to tell us about the product or your experience with it?

    Open answer

  2. Would you recommend the product to a friend or colleague?

    Choose one:

    • Yes
    • Maybe
    • No

  3. Why did you give that answer? (optional)

    Condition: Shown after the recommendation question

    Open answer