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Questionnaire template

Product Satisfaction Check

Measures product users' satisfaction with quality, usability, reliability and value, plus priorities for new features.

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Product · Product evaluation. All Product templates

Questions in this template

First Impressions

  1. Thanks for helping us. Tell us what you think of the product so we can keep improving it.

  2. Overall, how satisfied are you with the quality of the product?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very dissatisfied

  3. How easy or difficult is the product to use?

    Choose one:

    • Very easy
    • Easy
    • Neither easy nor difficult
    • Difficult
    • Very difficult

  4. To what extent does the product do what you need it to do?

    Choose one:

    • It does more than I need
    • It fully meets my needs
    • It partly meets my needs
    • It does not meet my needs
    • It falls far short of my needs

Your Experience in Detail

  1. Please rate the product on each of the following.

    • Usability
    • Performance
    • Design
    • Reliability
    • Customer support

    For each row: choose one:

    • Very poor
    • Poor
    • Neutral
    • Good
    • Very good

  2. How often do you run into problems when using the product?

    Choose one:

    • Never
    • Rarely
    • Sometimes
    • Often
    • Always

  3. Which features do you rely on most? List up to three.

    Open answer

  4. What makes those features so useful to you?

    Open answer

Ideas and Preferences

  1. If you could improve one thing about the product, what would you choose?

    Open answer

  2. Rank these possible additions by how useful they would be to you (1 = most useful).

    • More customisation options
    • Better integration with other products
    • Improved access on mobile devices
    • More detailed reporting or tracking

    For each row: choose one from a list:

    • 1
    • 2
    • 3
    • 4

  3. How likely are you to suggest this product to a friend or colleague?

    Choose one:

    • Very likely
    • Likely
    • Neutral
    • Unlikely
    • Very unlikely

Overall View

  1. Compared with similar products you know, how does ours do on each of these?

    • Overall satisfaction
    • Usefulness
    • Value for money
    • Customer support

    For each row: choose one:

    • Much worse
    • Somewhat worse
    • About the same
    • Somewhat better
    • Much better

  2. Is there anything else you would like to tell us?

    Open answer