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Questionnaire template

Product Quality Feedback

Measures customers' product use, satisfaction, quality problems and attribute priorities to guide quality improvements.

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Product · Product evaluation. All Product templates

Questions in this template

How You Use the Product

  1. Thank you for sparing a few minutes. Your honest feedback helps us make a better product.

  2. How often do you use the product?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Rarely

  3. All things considered, how satisfied are you with the product?

    Choose one:

    • 1 - Extremely dissatisfied
    • 2
    • 3
    • 4
    • 5 - Extremely satisfied

  4. Which parts of the product do you use most? Select all that apply.

    Choose any that apply:

    • Core functions
    • Advanced settings
    • Accessories or add-ons
    • Companion app or online account

Product Quality

  1. Have you had any problems while using the product?

    Choose one:

    • Yes
    • Not sure
    • No

  2. What problems did you have?

    Condition: Shown when problems were reported

    Open answer

  3. Rank these qualities from 1 (matters most) to 5 (matters least).

    • Quality
    • Price
    • Ease of use
    • Customer service
    • Design

    For each row: choose one from a list:

    • 1
    • 2
    • 3
    • 4
    • 5

Improvements

  1. What should we change to raise the quality of the product?

    Open answer