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Questionnaire template

Product Purchase Review

Asks recent buyers to rate a product's delivery, quality, value and support, and whether they would recommend it.

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Customer · Customer review. All Customer templates

Questions in this template

First Impressions

  1. Thank you for your recent purchase. A few minutes of your time will help us make our products and service better.

  2. Did the product arrive undamaged?

    Choose one:

    • Yes
    • No

  3. What was wrong with the product when it arrived?

    Condition: Shown when the product did not arrive undamaged

    Open answer

  4. How would you rate the packaging?

    Choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent

Product Quality

  1. How satisfied are you with each of these aspects of the product?

    • Materials
    • Ease of use
    • Performance
    • Durability

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

Value

  1. Considering the price you paid, how would you rate the product's value?

    Choose one from a list:

    • Very poor
    • Poor
    • Average
    • Good
    • Excellent

Customer Support

  1. Did you get in touch with our customer support team about this purchase?

    Choose one:

    • Yes
    • No

  2. Was your query resolved promptly?

    Condition: Shown when support was contacted

    Choose one:

    • Yes
    • Not sure
    • No

  3. Were you satisfied with the help you received?

    Condition: Shown when support was contacted

    Choose one:

    • Yes
    • Not sure
    • No

Recommendation

  1. How likely would you be to suggest this product to someone you know?

    Choose one:

    • Not at all likely
    • Somewhat unlikely
    • Neither likely nor unlikely
    • Somewhat likely
    • Very likely

  2. Is there anything we could do to improve the product or our service?

    Open answer