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Questionnaire template

Product Experience Questionnaire

Asks product owners how they found it, first impressions, usage, satisfaction with key aspects and wanted features.

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Other · Enquiry forms. All Other templates

Questions in this template

First Impressions

  1. Thanks for taking a few minutes to tell us about your experience with our product. Your answers help us improve it.

  2. Where did you first hear about our product?

    Choose one:

    • Online advertising
    • Word of mouth
    • Social media
    • In a shop
    • Other

  3. Where did you hear about it?

    Condition: Shown when Other was chosen

    Open answer

  4. What was your first impression of the product?

    Choose one:

    • 1 - Very negative
    • 2
    • 3
    • 4
    • 5 - Very positive

Using the Product

  1. How often do you use the product?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Rarely

  2. How satisfied are you with each of the following?

    • Ease of use
    • Value for money
    • Performance
    • Customer service

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  3. What do you like best about the product? (optional)

    Open answer

Making It Better

  1. Which of these improvements would you like to see?

    Choose any that apply:

    • Longer battery life
    • Faster operation
    • More colour choices
    • Quieter operation

  2. If you could change one thing about the product, what would it be? (optional)

    Open answer

Final Questions

  1. How long ago did you buy the product?

    Choose one:

    • Less than a month ago
    • 1-6 months ago
    • 6-12 months ago
    • 1-2 years ago
    • More than 2 years ago
    • I don't remember

  2. Would you recommend the product to other people?

    Choose one:

    • Yes
    • No

  3. Why do you say that? (optional)

    Condition: Shown once the recommendation question is answered

    Open answer

  4. Do you have any other comments or ideas for us? (optional)

    Open answer