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Questionnaire template

Product Experience Feedback (Customer feedback)

Measures how customers use a product, how easy it was to start, its performance, problems met and overall satisfaction.

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Customer · Customer feedback. All Customer templates

Questions in this template

Your Use of the Product

  1. Thank you for using our product. This short survey asks how it has worked for you so far, and your answers will shape what we improve next.

  2. How long have you been using the product?

    Choose one:

    • Less than 1 month
    • 1 to 6 months
    • 6 to 12 months
    • More than 1 year

  3. How often do you use it?

    Choose one:

    • Daily
    • Several times a week
    • Weekly
    • Monthly
    • Less often

  4. Do you mainly use it for work or for personal reasons?

    Choose one:

    • Work
    • Personal
    • Both equally

Getting Started

  1. How easy or difficult was it to set up and start using the product?

    Choose one:

    • Very easy
    • Somewhat easy
    • Neither easy nor difficult
    • Somewhat difficult
    • Very difficult

  2. What made getting started difficult?

    Condition: Shown when setup was reported as difficult

    Open answer

  3. How helpful were the instructions and help material?

    Choose one:

    • Very helpful
    • Somewhat helpful
    • Not helpful
    • I did not use them

Performance and Problems

  1. How satisfied are you with each of the following?

    • Reliability
    • Speed
    • Ease of use
    • Look and design
    • Range of features

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. Which of these problems have you had with the product? Select all that apply.

    Choose any that apply:

    • It stopped working or crashed
    • It was slow
    • It lacked a feature I needed
    • It was hard to understand
    • It arrived damaged or had a physical fault
    • None of these

  3. Please describe the most serious problem you have had.

    Condition: Shown when at least one problem was selected

    Open answer

  4. Did you contact our support team about any of these problems?

    Condition: Shown when at least one problem was selected

    Choose one:

    • Yes
    • No

Overall Opinion

  1. Overall, how satisfied are you with the product?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. How does the product compare with what you expected before you started using it?

    Choose one:

    • Much better than expected
    • Better than expected
    • About as expected
    • Worse than expected
    • Much worse than expected

  3. How likely are you to recommend the product to a friend or colleague?

    A number from 0 to 10

  4. If we could change one thing about the product, what should it be?

    Open answer