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Questionnaire template

Product Experience Evaluation

Measures how customers use a product, their satisfaction with its usability and features, and whether they plan to keep using it.

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Questions in this template

How You Use the Product

  1. Thank you for taking a few minutes to tell us about your experience with our product. Your answers help us decide what to improve next.

  2. How often do you use the product?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Rarely
    • Never

  3. What do you mainly use the product for?

    Condition: Hidden for respondents who never use the product

    Open answer

  4. Where do you use the product most of the time?

    Choose one from a list:

    • At home
    • At work
    • While travelling or commuting
    • Other

  5. Where else do you mainly use it?

    Condition: Shown when Other is selected

    Open answer

Usability and Functionality

  1. How satisfied are you with each of these aspects of the product?

    Condition: Hidden for respondents who never use the product

    • Ease of use
    • Reliability
    • Speed and performance
    • Range of features

    For each row: choose one:

    • 1 - Very dissatisfied
    • 2
    • 3
    • 4
    • 5 - Very satisfied

Improvements

  1. What improvements or new features would make the product more useful to you?

    Open answer

  2. Is there anything else about the product you would like us to know?

    Open answer

Looking Ahead

  1. How likely are you to keep using the product over the next year?

    Choose one:

    • Very likely
    • Somewhat likely
    • Not sure
    • Somewhat unlikely
    • Very unlikely