Skip to content
Askalot

← All Customer templates

Questionnaire template

Product Customer Satisfaction

Measures how customers use a product, what they value, its reliability and their willingness to recommend it.

Preview

Customer · Customer experience. All Customer templates

Questions in this template

How You Use the Product

  1. Thank you for taking part. Your answers show us what works well in our product and what we should improve.

  2. How often do you use the product?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Less often than monthly

  3. What do you value most about the product? Select all that apply.

    Choose any that apply:

    • Design
    • Features
    • Ease of use
    • Price
    • Customer support

Reliability and Problems

  1. How much do you agree with each statement?

    • I can depend on the product to work as expected.
    • The product does everything I need it to do.
    • I run into problems with the product frequently.

    For each row: choose one:

    • Strongly disagree
    • Disagree
    • Neither agree nor disagree
    • Agree
    • Strongly agree

  2. If you have had any problems with the product, please describe them.

    Open answer

Recommendation

  1. Would you recommend the product to people you know?

    Choose one:

    • Yes
    • No
    • Not sure

About You

  1. What is your gender?

    Choose one:

    • Female
    • Male
    • Non-binary
    • Prefer not to say

  2. What is your age?

    A number from 16 to 99