Product and Support Customer Survey

How satisfied are you with the overall quality of the product?

Choose one:

• Very dissatisfied
• Dissatisfied
• Neutral
• Satisfied
• Very satisfied

Which features do you use most often? Select all that apply.

Choose any that apply:

• Dashboard
• Reports
• Search
• Integrations
• Other

Which other feature do you use often?

Condition: Only when Other is selected

Open answer

How easy is it to find your way around the product?

Choose one:

• Very difficult
• Difficult
• Neutral
• Easy
• Very easy

If you have had any problems or difficulties with the product, please describe them.

Open answer

Have you contacted our support team in the last six months?

Choose one:

• Yes
• No

How would you rate how quickly the support team responded?

Condition: Only for customers who contacted support

Choose one:

• Very poor
• Poor
• Average
• Good
• Excellent

The last time you contacted support, was your issue resolved?

Condition: Only for customers who contacted support

Choose one:

• Yes
• No

How helpful was the person who dealt with your request?

Condition: Only for customers who contacted support

Choose one:

• Very unhelpful
• Unhelpful
• Neutral
• Helpful
• Very helpful

What could we do to make our support better?

Condition: Only for customers who contacted support

Open answer

How likely are you to recommend the product to others?

Choose one:

• Very unlikely
• Unlikely
• Neutral
• Likely
• Very likely

What do you like best about the product?

Open answer